Frequently asked questions

Clear answers before you choose a system.

Learn how Kopano OS works, where it can be deployed, how it scales and what implementation may involve.

Need a specific answer?

Talk through your requirements.

Our team can help map your organization, workflows, branches, departments, users and migration needs.

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What is Kopano OS?+

Kopano OS is a modular enterprise resource planning platform that connects sales, finance, inventory, procurement, projects, people, payroll, banking and accounting in one operating system.

Is Kopano OS suitable for Kenyan SMEs?+

Yes. It is designed to let SMEs begin with a practical set of modules, simple workflows and Kenya-friendly currency, payroll and mobile-money operations, then expand without replacing the system.

Can Kopano OS scale as our organization grows?+

Yes. The platform supports additional users, branches, departments, modules and controls. Organizations can begin lean and progressively introduce advanced workflows, approvals and reporting.

Can public-sector institutions use Kopano OS?+

Yes. Kopano OS can support structured operations in county governments, parastatals, ministries, agencies and other public institutions, subject to each institution’s procurement, hosting, security and compliance requirements.

Does it support multiple branches?+

Yes. Branches and departments can be used across customers, stock, employees, projects, payroll and reporting to improve responsibility and visibility.

Can we migrate data from spreadsheets or another system?+

Yes. Implementation can include data cleaning, templates, controlled imports and reconciliation before go-live. The exact migration scope depends on the source data and modules selected.

Where can Kopano OS be hosted?+

It can be deployed on compatible private hosting, cloud infrastructure or an organization-controlled environment. Hosting architecture should be selected according to scale, security and availability requirements.

How is access controlled?+

Administrators assign roles and permissions so users see only the modules and actions relevant to their responsibilities. Sensitive actions are recorded in audit logs.

Does it support email communication?+

Yes. PHPMailer-based SMTP supports password recovery, customer messages, quotations and invoice communications, with delivery logging.

How long does implementation take?+

A simple SME rollout may be completed quickly after requirements and data are ready. Larger or public-sector implementations require discovery, configuration, data migration, testing, training and phased acceptance.